Management Profiles

Brent Twist, Chief Executive Officer

Brent is responsible for overall corporate strategy and business direction at Encore Business Solutions. His visionary thinking and leadership style encourages creativity and innovation throughout the organization. Encore’s success is driven by Brent’s strong understanding and passion for technology.

One of Brent’s key strengths is in his ability to communicate the value of information technology solutions to business decision makers.  This skill allows clients to evaluate options and completely understand the full potential of their IT investment.

Brent has held leadership roles in a wide range of industries including technology, manufacturing, agriculture and distribution, which have varied from small to international organizations. He holds a Bachelor of Science degree in Computer Science from the University of Regina. Brent is an active leader in the Microsoft community and participates in the Microsoft Partner Advisory Council, which is an invitation-only program developed by Microsoft to gather information on forthcoming solutions and go-to-market strategies.

Ken Chartrand, Chief Operating Officer

As COO, Ken is instrumental in day to day operations at Encore Business Solutions. Encore has a company culture of integrity and fair trade and Ken ensures the Encore team performs based on company values and delivers exceptional service to our loyal customers.

Ken is responsible for managing the company’s key strategic relationship and contracts with Microsoft, as well as other valuable business alliances. Ken evaluates merger and acquisition opportunities, excels at risk assessment and is respected as a master at contract negotiation. By leveraging these skills, Encore Business Solutions has been very successful at expanding product and service offerings at a winning pace.

Ken’s diverse career has been an asset to Encore. He brings twenty years of business management experience to Encore; twelve years in technology and advisory roles and eight years in operational experience in various entrepreneurial firms, as well as the RCMP. Ken holds a MBA from the University of Manitoba.

Sandy Bergman, Senior Vice President

Since 1998, Sandy Bergman has been an integral part of the Encore team and a dedicated contributor to the Microsoft Dynamics community. The value of her presence is noticed right away by the many customers, employees, partners and vendors Sandy has worked with over the years. Sandy’s reliable leadership, strategic visioning skills and decades of business, financial and ERP experience have earned her much respect and admiration within the industry, both personally and professionally.

Sandy earned her CGA in 1986 and has been involved in many aspects of the growth and success of the Encore organization and the clients they serve. She has applied her talents as a Senior Consultant for Microsoft Dynamics GP, a Customer Sales Manager, the VP of Consulting, VP of Sales and now as the Senior VP. Sandy delights in sharing nearly thirty years of professional experience in business and accounting, along with fifteen years of Microsoft Dynamics expertise, with anyone who needs her support and advice.