5 Critical Questions You Didn't Know to Ask | Encore

What should you expect from your Microsoft Partner?

5 Critical Questions You Didn’t Know to Ask

The partner you choose to implement and service your Microsoft solutions and train your employees should also support your business goals. As you evaluate partners, you’ll discover a wide range of sizes, competencies, capabilities and personalities.

Did you know you are entitled to a world of benefits simply for being part of the Microsoft Dynamics community? We encourage you to ask your Microsoft Dynamics partner the following five questions to make sure you get the most value from your investment and your partnership.

1. Are you a Microsoft Gold Partner?

You deserve to work with the best. Microsoft Gold Certified Partners have earned elite recognition as one of the top 1% of partners worldwide.  They must pass ongoing certification testing and have earned customer recognition for consistently demonstrating outstanding expertise across numerous technical and service competencies.

2.  Is your team qualified to deliver measurable business improvements? 

Understanding software is one thing, but providing thought leadership to help your business run better requires a different level of experience. Don’t be afraid to ask about the team behind the company including their technical and business expertise.

3.  What additional support do you offer? 

The Microsoft Dynamics community is a helpful bunch. Aside from your partner’s support, they should help you join peer user forums and groups facilitated by Microsoft experts where you can ask questions, get training, attend special events and learn the latest news. 

4.  Do you provide access to Microsoft’s CustomerSource?

If you own the licenses to use Microsoft Dynamics, you are entitled to CustomerSource access. Your partner should provide you with access to this excellent online resource included with your Microsoft Dynamics service plan. The site is packed with helpful information and self-service tools for training, upgrades, license management and more.

5.  Will you keep me involved and updated?

Your partner should continuously keep you informed of product announcements, releases, offers, end-of-life dates, pricing changes and licensing matters. Additionally, they should  prepare you for Microsoft customer events and conferences by helping you with registration, session selection as well as meeting and activity scheduling.

 

Not all partners are created equal. We work with many loyal customers who came to us searching for their first technology partner and many more who were simply outgrowing their prior partner or unhappy with their experience.

If you want to work with an experienced Microsoft Gold Certified Partner who can answer the tough questions and deliver improvements that matter, our team is ready to help.

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