Microsoft Dynamics Support Services | Canada | Encore Business Solutions | Encore
 

888.898.4330  /  Email

Go Live and Beyond

Empower your team to stay ahead of your competitors

Committed to Your Success

No matter how long you have been a customer of ours, we are committed to providing you with the right knowledge, tools and education. Our key strengths are providing best practices to our clients through leading-edge business management applications, exceptional training and on-going support. Our professionals receive the latest training and maintain certifications to ensure that you get the best possible service.

If you ever do need a hand, we’re here to help.

At Encore, we believe that taking care of our customers is top priority.  We strive to provide you with valuable tools and knowledge to be self-sufficient with your system. However, if an issue occurs that cannot easily be resolved, we’re here to help.

Support is available Monday through Friday 8:30am – 5:00pm.  The Encore support team will respond within 4 hours to acknowledge receipt of your request. Error resolution time varies based on the complexity of the issue.

Your Long-Term Partner

At Encore, we are committed to your success beyond the purchase of your software. Once your software solution is live and running, we want to ensure that you continue to get as much value as possible out of it.

Planning Discussions - Encore will work with you to help draft, evaluate, and implement cross functional software and infrastructure that will enable your organization to reach its objectives.

Pre-Sales Consultation - Prior to purchasing any additional software our team will ensure you see a product demonstration and have all your questions answered.

Newsletters - Encore’s newsletter is delivered to your inbox throughout the year containing information on product releases, upcoming conferences, important information from Microsoft, and Encore updates.  

User Group Sessions - Spend time with our Consultants and other Microsoft Dynamics users to learn more about the software you have invested in. 

Encore Care - Encore Care has been designed to help you proactively manage your technology investment. Plan beyond reactive support to ensure achieve maximum success. Learn more.

5 Critical Questions You Didn’t Know to Ask

What should you expect from your Microsoft Partner?

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What people are saying...

For the past four years, Encore has been our Microsoft Dynamics partner for day-to-day support and larger system-critical updates. Throughout this time, we have not only found Encore’s well-trained and exceptional staff to be very professional, but they have been welcoming and added a personal touch.

—Larry Baumgartner,
IT Administrator
Hypor Inc