Support - Encore Applications Support Request

First Name*

Last Name*

Your Organization*

Email*

Phone

Which Product:

Account Reconciler Advanced SmartList Auto Reconciler Automated Delivery Inventory I/O Control Investor Relationship Manager Project Tracking Budgeting Project Tracking Importer Project Tracking Lite Project Tracking with Advanced Analytics REAP Subscription Billing Subscription Billing Importer Tax Distribution

I am a:*

Partner Customer

Current Microsoft Dynamics GP Version*

Version GP2013 Version GP2010 Version 10.0

Description of the Error Message or Problem

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Please also note that you will want to have answers to the following questions ready for when the Customer Support team contacts you:

• What is the exact error message?
• When did the error first occur?
• What task were you attempting to perform at the time you received the error message?
• Has the task been completed successfully in the past?
• What is the name of the window you are working in?
• What have you done so far to attempt to fix the problem?
• Have you performed any of the table maintenance procedures such as check links?
• If you have performed table maintenance procedures and received error messages, what kind of messages?
• Does the problem occur in another company?
• Does the problem occur on another workstation?
• Does the problem occur for more than one user?
• What versions of software are you using?
• Verify the version numbers for Dynamics GP, your database software, and Windows. Also note service packs.
• Have you imported any data?